Shipping policy
At Dawaivalla, we are committed to delivering your health and wellness products safely, securely, and on time. We currently offer shipping services across India, and all orders are processed from our store located at Dawaivalla, Indira Market Teerath, Shop No. 8, Basant Marg, Indra Market, Bundi, Rajasthan – 323001, India. Once an order is successfully placed and payment is confirmed, our team will process and dispatch the order within 2–4 business days, subject to product availability and order verification. After dispatch, the estimated delivery time is generally 3–7 business days, depending on the delivery location, courier partner, weather conditions, public holidays, and other unforeseen circumstances; remote and certain non-serviceable areas may require additional time. Customers will receive order and shipping updates through the contact details provided at the time of purchase, and tracking information may be shared once the order has been dispatched and tracking becomes available. Shipping charges, if applicable, will be displayed at checkout before the order is confirmed; any applicable free-shipping offers will be subject to the terms mentioned on the website. Customers are requested to provide a complete and accurate delivery address, including PIN code and contact number, as Dawaivalla will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or unavailable address details. In case a delivery attempt is unsuccessful due to the customer being unavailable, incorrect address information, or refusal to accept the package, the courier partner may make additional delivery attempts or return the shipment to us, and any applicable re-shipping charges may be payable by the customer. We take reasonable care to ensure that products are properly packed before dispatch; however, if you receive a package that appears damaged, tampered with, or opened, please contact us as soon as possible and preferably within 24 hours of delivery, along with photographs or other relevant details, so that our team can review the matter and assist you accordingly. Delivery timelines are estimates and may be affected by circumstances beyond our control, including courier delays, extreme weather, transportation disruptions, strikes, festivals, government restrictions, or other unforeseen events. For any questions regarding your shipment, delivery status, or shipping-related concerns, please contact Dawaivalla at +91 82096 04293 or healthwithshubh@gmail.com, and our support team will be happy to assist you.
